The focal problem of e-systems analysis

• Business processes are in the entrepreneur's head

• for many micro- and small businesses

• not just the central creative talent

• but also advertising, marketing, customer information ...

• Also, many of the processes are not under the control of the small enterprise

• Business processes need to be analysed and made accessible to the technology

• Need for a persuasive, flexible approach

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© Simon Grant 1999-10-28